My lightbulb moment: “making the smart choice the lazy choice.” My first job in my current company was strictly education for our customers, and I didn’t mind. Last year I was promoted into a role that requires not only recommendation but persuasion, and telling customers what they should do rather than could do felt very uncomfortable, but I’ve been growing into it gradually. This post liberates me to see sales as service 2.0 because pairing a person with the right product solves the problems before they happen. I’ve reflected on it all week. Thank you, Derek 🙏
My lightbulb moment: “making the smart choice the lazy choice.” My first job in my current company was strictly education for our customers, and I didn’t mind. Last year I was promoted into a role that requires not only recommendation but persuasion, and telling customers what they should do rather than could do felt very uncomfortable, but I’ve been growing into it gradually. This post liberates me to see sales as service 2.0 because pairing a person with the right product solves the problems before they happen. I’ve reflected on it all week. Thank you, Derek 🙏
Love that. Sales as a service. So happy this resonated with you!